Service Manager Full-time Job

Key points

- Leading NZ supplier of premium machinery and aftersales service - Manage a team of technicians - Competitive salary, service vehicle, and private health cover

Job requirements

- Proven experience in a similar role, preferably in the agricultural, heavy equipment, or automotive industry - In-depth knowledge of service department operations and processes - Strong commercial acumen with experience in managing budgets and service profitability - Strong leadership abilities - Dedication to delivering exceptional customer service and satisfaction - Demonstrated experience in health and safety systems

Job responsibilities

- Oversee the operational and financial performance of the service department - Drive efficiency, quality, safety, and customer satisfaction - Ensure smooth flow of work through the workshop - Improve systems, processes, and build technical capability of the team - Manage budgets, track performance metrics, and identify growth opportunities

Qualifications

- Relevant experience in a similar role - Knowledge of service department operations - Strong leadership and commercial skills - Commitment to customer service and safety

Skills

- Technical and commercial leadership - Budget management - Customer service orientation - Health and safety expertise

Benefits

- Competitive remuneration - Premier Health Business Cover with nib Insurance - Service vehicle, laptop, mobile, uniform - Relocation assistance available - Staff purchasing benefits and company banking options - Multiple career pathways within the company

How to apply

Send your resume and cover letter to ingrid.shakespeare@norwood.co.nz. For any inquiries, email ingrid.shakespeare@norwood.co.nz. Applications will be reviewed and actioned as they are received online.