Complaints Assessor | Āteha Take Amuamu Full-time Job

Join Our Team as a Complaints Assessor

Flexible Work Options Available

Are you looking for a fulfilling career opportunity with the flexibility of working from home or in a hybrid setup? The Health and Disability Commissioner (HDC) in Auckland CBD, conveniently located near the Britomart transport hub, is offering a full-time, permanent position for a Complaints Assessor.

Who We Are

The HDC is dedicated to promoting and protecting the rights of health and disability services consumers. We aim to resolve complaints efficiently and fairly, ensuring consumer rights are upheld in the health and disability sector. As we continue to grow, we are seeking individuals who are passionate about making a real difference in our community.

About the Role

As a member of our Assessment Team, you will play a crucial role in managing and resolving complaints. Your responsibilities will include analyzing complaints, drafting correspondence, reviewing clinical information, and engaging with consumers and service providers. You will need to have excellent communication skills, problem-solving abilities, and a genuine interest in the health and disability sector.

What You'll Need

To excel in this role, you should possess:

• Excellent writing skills for effective communication
• Strong phone etiquette and empathy
• Resilience in handling challenging situations
• Problem-solving capabilities
• A relevant tertiary qualification, with a background in law, health, or disability being advantageous
• At least two years of relevant work experience

How to Apply

If you are interested in joining our team as a Complaints Assessor, please view the Position Description for more details.

All applicants must complete the online HDC application form to be considered for the role. The deadline for applications is July 25, 2024.

To submit your application, click on the button below. You can attach your CV and Cover Letter within the application form.

Contact Us

If you have any questions or inquiries regarding the role, please email us at recruitment@hdc.org.nz.

Location: Auckland CBD

To apply, send your resume and cover letter to recruitment@hdc.org.nz