Customer Service Representative, Kaihāpai Moni Oranga, Ellerslie Contact Centre Full-time Job

Key points

- Start date: March 2025 - Annual pay progression - Supportive and inclusive working environment - Permanent, Full time 37.55 hours per week - Starting Salary: $60,707 with annual progression

Job responsibilities

- First point of contact for clients - Provide inbound phone-based support - Assist clients with various backgrounds, ages, and situations - Lead calls with empathy and understanding - Make important decisions to ensure right support is provided - Problem solve caller's needs

Qualifications

- Enjoy quality conversations - Show empathy to complex needs - Be resilient and adaptable - Culturally aware and empathetic - Ability to adapt to new technology - Eagerness to learn and self-improve - Work efficiently and make sound decisions

Benefits

- Annual pay progression - Vision care subsidy - Accident insurance coverage - Capability development framework - Staff discount on Health Insurance - Wellbeing support

How to apply

Please upload your current CV and Cover Letter. Answer two application questions: 1. What is your WHY for wanting to work for MSD and what appeals to you about this role? 2. Share a time you needed to adjust your communication style to connect with someone. How did you do it and what impact did it have on your relationship?

Applications close: Midnight, Friday 7th February 2025 Recruitment process includes video assessment and face-to-face interview Candidates must provide two work references and pass an NZ police check Contact Toni Martin at toni.martin012@msd.govt.nz for more information

Position Description: [Link to Position Description](http://www.msd.govt.nz/hr/documents/position-descriptions/dce-service-delivery/contact-centre/customer-service-representative.docx) Salary range: $60,707.00 - $72,990.00 Location: Ellerslie Send your resume and cover letter to toni.martin012@msd.govt.nz