Customer Service Specialist Full-time Job

Join Mercury's Customer Service Team in Auckland or Oamaru

Overview

Mercury, a leading energy and telecommunications provider in New Zealand, is seeking Customer Service Specialists to join their dynamic team. This role offers a chance to work from either the Auckland or Oamaru office, providing an opportunity for professional growth and development within the company.

Job Responsibilities

As a Customer Service Specialist, your primary responsibilities will include assisting customers with inquiries related to billing, service relocations, fault reporting, and more. You will also collaborate with other departments to ensure timely and satisfactory resolutions for customers. Keeping abreast of product and company information and other assigned duties are also part of the role.

Requirements

The ideal candidate should have previous experience in a customer service environment, possess strong problem-solving skills, intermediate computer proficiency, and effective communication abilities. A friendly and professional demeanor is essential for this position.

Perks and Benefits

Mercury offers a range of benefits, including annual salary reviews, excellent parental leave policy, additional leave days, and opportunities for career advancement. Employees also have access to discounted health insurance, well-being programs, and a supportive work environment that values diversity and individual growth.

Work Environment

The work schedule includes shifts between Monday to Friday from 7:30 am to 7:30 pm and weekends from 8:00 am to 8:30 pm. New hires will undergo a 5-week training period to familiarize themselves with company products and customer interactions. After the initial training, there is an opportunity for a flexible work arrangement between home and the office.

Application Details

If you are interested in joining Mercury's Customer Service Team, please send your resume and cover letter to servicehubrecruitment@mercury.co.nz by the application deadline on 3rd May 2024 at 5:00 pm. For more information about the role, refer to the full position description available below.

Don't miss this chance to be part of an innovative and inclusive organization like Mercury. Apply now and take the first step towards a rewarding career in customer service!