Customer Success Executive Full-time Job

Key points

- Customer success role at Swire Shipping in Auckland CBD - Responsibilities include managing customer accounts, providing support, and engaging with stakeholders - Required experience in customer-facing roles, shipping industry, and CRM technologies - Benefits include flexible working options, insurance coverage, learning resources, and wellbeing activities

Job requirements

- Relevant tertiary qualification or significant industry business experience - At least 3 years of experience in customer-facing roles or account management - At least 3 years of experience in shipping, forwarding, or supply chain industry - Experience with omnichannel support and/or CRM technologies

Job responsibilities

- Overseeing the implementation of service solutions tailored to customer needs - Building and maintaining strong customer relationships - Analysing customer data and preparing detailed reports - Improving processes and implementing best practices - Providing technical support to customers and engaging with industry stakeholders

Qualifications

- Relevant tertiary qualification preferred - At least 3 years’ experience in customer facing role or account management - At least 3 years’ experience in shipping, forwarding, or supply chain industry

Skills

- Strong numeracy and analytical skills - Proven ability in building and maintaining strong customer relationships - Mature problem-solving skills and proactive approach - Proficiency in MS Office - Developing persuasiveness, influencing, and negotiation skills

Benefits

- Flexible working options - Life and Income Protection Insurance - Health Insurance for you and your family - Access to learning resources - Wellbeing Activities organised throughout the year

How to apply

Send your resume and cover letter to nz.careers@swireshipping.com