Customer Support Administrator Full-time Job

Key points

- Leading health and safety software provider - Customer Support Analyst position - Opportunity to make a positive impact - Competitive salary and benefits package - Hybrid working environment

Job requirements

- Previous experience in customer support - Strong communication skills - Problem-solving abilities - Familiarity with health and safety practices - Video editing skills - Proficiency in CRM systems

Job responsibilities

- Respond to customer inquiries via phone, email, and chat - Troubleshoot software issues and guide customers - Document and escalate complex issues - Provide product training and support - Collaborate with internal teams - Manage the user guide by updating training articles and video content

Qualifications

- Previous experience in customer support - Strong communication skills - Problem-solving abilities - Familiarity with health and safety practices - Video editing skills - Proficiency in CRM systems

Skills

- Communication skills - Problem-solving skills - Video editing skills - Proficiency in CRM systems

Benefits

- Competitive salary and benefits package - Opportunities for professional growth - Collaborative and supportive team environment - Chance to make a real difference in workplace safety - Hybrid working environment

How to apply

If you're ready to contribute to a safer future, we'd love to hear from you! Please submit your resume and a brief cover letter to theresa.harper@sitesoft.com explaining why you'd be a great fit for our team. Location: Takapuna. Send your resume and cover letter to theresa.harper@sitesoft.com.