Assessor - Kiwisaver Early Withdrawals Contract Job

About Guardian Trust

Guardian Trust, a trusted name in New Zealand's financial sector with over 130 years of experience, is known for providing top-notch services to leading corporations, financial institutions, and fund managers. The company values its team members and believes in building trusted relationships through core values like communication, quality service, respect, and integrity.

About the Role

The role at Guardian Trust involves assessing applications for Significant Financial Hardship and Serious Illness from KiwiSaver schemes. The key responsibilities include being the first point of contact for withdrawals, ensuring high service standards, managing claim requests, and assisting in risk and compliance management. Ideal candidates should have attention to detail, communication skills, and the ability to handle multiple processes effectively.

Key Tasks

• Review and process KiwiSaver Serious Financial Hardship and Serious Illness applications
• Ensure compliance with regulatory and risk management practices
• Collaborate with management and scheme providers to enhance processes
• Work with scheme providers to ensure proper outcomes for members

About You

The ideal candidate for this role should possess strong attention to detail, communication skills, and the ability to manage multiple processes effectively. While prior experience with KiwiSaver schemes is beneficial, it is not mandatory. Relevant experience in personal banking, financial services administration, and claims processing is preferred. Proficiency in Microsoft Outlook, Word, Excel, and PowerPoint is required.

Reward and Benefits

Joining Guardian Trust offers the opportunity to work with a passionate team dedicated to providing exceptional services. The role also provides a 37.5-hour working week with the flexibility to work from home two days a week. The initial 3-month fixed-term contract may be extended to 6 months based on performance. If you meet the qualifications and skills required for the role, submit your application by sending your resume and cover letter to HR@nzgt.co.nz. Candidates must have eligibility to work in New Zealand at the time of application.