Customer Services Representative Full-time Job

Join Our Team as a Customer Services Representative in Albany

About Crown Relocations

Crown Relocations is a renowned international relocation company, offering a comprehensive suite of services. We are currently seeking a vibrant and proactive individual to join our Customer Service Team at the Head Office. If you possess excellent communication skills and enjoy interacting with customers, this opportunity is perfect for you.

Role Overview

In this role, you will be responsible for handling customer inquiries via phone, internet, and web platforms across New Zealand. Our team members provide guidance on our relocation services, ensuring a positive customer journey through effective communication and decision-making skills. This full-time position is office-based, offering stability and a supportive work environment.

Key Responsibilities

• Manage customer inquiries, focusing on delivering high-quality relocation solutions
• Offer advice on Crown’s services, enhancing the overall customer experience
• Demonstrate active listening and quick decision-making skills
• Engage with customers, establish rapport, and guide them through the relocation process

Skills and Experience

The ideal candidate will have:

• Prior experience in a contact center environment
• Strong attention to detail and organizational abilities
• Excellent time management and decision-making skills
• Professional telephone etiquette and relationship-building skills
• Ability to adapt quickly to new systems and processes
• A proactive and customer-centric approach

What We Offer

Joining Crown Relocations comes with various benefits:

• Competitive salary
• Training opportunities and career advancement
• Employee Benefits Program
• Life, trauma, and income protection insurance
• Employee Assistance Program
• Career growth and development
• Onsite parking and a positive work environment

How to Apply

If you are ready to take on this exciting role, please send your CV and cover letter to Leigh Rayson, our New Zealand Sales Centre Manager, at lrayson@crownww.com. Only shortlisted candidates will be contacted.

Location: Albany, Auckland

Apply now by emailing your application to lrayson@crownww.com