Incident and Problem Manager Full-time Job

Join Te Whatu Ora Health New Zealand for a Purpose-driven Role!

Are you looking for a role with purpose and a chance to make a difference? Te Whatu Ora Health New Zealand is the place for you. We manage all health services in New Zealand, including hospital and specialist services, and primary and community care. As part of the shared data and digital service for the Northern Region, we are at the forefront of the transformation of health. Join us on this exciting journey!

About Our Team

Join the Technology Operations team at Te Whatu Ora Health New Zealand. You will be part of a team dedicated to maintaining a high standard of support, supporting platform improvements, and transitioning to the cloud.

The Opportunity

In this role, you will work across multiple teams to resolve Major Incidents and Problems. You will play a crucial role in championing and improving our ‘Major Incident and Problem Management’ processes. This permanent full-time role based in Penrose offers a salary ranging from $88K to $132K, depending on experience.

Skills & Experience Required

• Essential qualifications include an applicable Tertiary or Professional qualification in Information Systems or Business Management and a high level of understanding and experience with ITIL V3 framework.
• Preferred qualifications include a degree and/or significant experience in Health Information Management and evidence of ongoing professional development.
• Essential experience includes 2-4 years+ team management experience and 4-6 years+ experience in operational environments.
• Preferred experience includes formal ITIL qualification and 2-5 years+ experience in managing health information systems.

What You Can Expect in Return

Working with Te Whatu Ora Health New Zealand comes with its own special rewards. You can expect a supportive team environment, personal and professional development opportunities, a flexible working environment, and a strong focus on well-being. We celebrate diversity and inclusion, so bring your unique perspective and join us in creating a workplace to be proud of!

How to Apply

If you are interested in joining our team, please submit your resume and cover letter via email to vacancies@healthalliance.co.nz. We are eager to hear from individuals who are passionate and willing to learn, even if they may not have the exact experience we are looking for. Applications close on Tuesday, 30 April 2024.