Service Desk Analyst Contract Job
Apr 3rd, 2024 at 14:21 Information & Communication Technology Auckland Central 23 views Reference: 2519Job Details
Join Our Global Organisation as a Service Desk/IT Help Desk Specialist!
Are you looking to advance your career in the IT industry? We have an exciting opportunity for a Service Desk/IT Help Desk Specialist to join our dynamic team in Hamilton, NZ. As a key member of our organization, you will have the chance to work in a fast-paced environment with ongoing training and development opportunities.
Job Details:
- Position: Service Desk/IT Help Desk Specialist
- Location: Hamilton, NZ
- Rate: NZD $35 per hour
- Duration: 6 months (with potential for a permanent position)
Key Requirements:
Experience: Minimum of 2-3 years in Service Desk, voice customer service, and support with problem-solving in hardware, software, and networks.
Certifications: Preferred certifications include MCP/MSCE/MSCA or HDI CSS or Cisco. ITIL knowledge of V2 or V3 is a plus, especially in Service Desk, Incident, Problem, and Change Management.
Responsibilities:
- Provide hardware/software/network problem diagnosis/resolution via telephone/email/chat for end users.
- Route problems to internal 2nd and 3rd level IT support staff.
- Administer and provide user account provisioning.
- Use Incident Management System to document and manage problems and work requests.
- Respond to calls, emails, messages, and tickets from users.
- Escalate complex problems to appropriate support specialists.
Technical Requirements:
- Phone support experience necessary.
- Technical Service Desk or technical call center experience required.
- Hands-on experience with Windows 7, Windows 10, Windows Server 2008, Windows Server 2012.
- Active Directory, Exchange 2019 online and on-prem.
- Expert knowledge of Corporate VPN technologies.
Apply Now!
If you meet the requirements and are ready to take on this exciting opportunity, please send your resume and cover letter to steven.sandhu@absoluteit.co.nz. For more information, you can also call 027 208 6212. Don't miss out on the chance to be part of our innovative team in Auckland Central!
