Resident Experience Manager Full-time Job

# Employment Opportunity: Resident Experience Manager at Summerset St Johns

## About Summerset Summerset, a leading retirement village operator in New Zealand and Australia, is seeking a talented individual to join the leadership team of their newest premium retirement village, Summerset St Johns. With a focus on providing exemplary living and care facilities to residents, Summerset offers a dynamic work environment and a diverse workforce.

## Job Description As the Resident Experience Manager, your role will involve creating an exceptional retirement living environment at St Johns Village, ensuring residents enjoy a premium lifestyle. Key responsibilities include: - Serving as the primary customer service contact for residents - Curating exceptional experiences and events for residents - Building strong relationships with residents to anticipate their needs - Managing service delivery teams to uphold high standards

## Qualifications The ideal candidate will possess: - Strong leadership and communication skills - A proactive and passionate approach to resident satisfaction - Experience in customer-facing roles and complaint resolution

## Benefits Summerset offers attractive benefits to employees, including: - Quarterly draws for $3000 prezzy cards - Southern Cross Health Essentials coverage - Annual company Applause Awards - Birthday leave - Referral payments for talent introductions

## Additional Information To apply for this role, candidates must have the right to work in New Zealand. Vaccination against Covid-19 is recommended for all employees. For inquiries or further information, contact Liam Cogger, Talent Acquisition Advisor, at Liam.Cogger@summerset.co.nz.

Don't miss out on this exciting opportunity to be part of the Summerset St Johns team in Saint Johns, Auckland. Send your resume and cover letter to Liam.Cogger@summerset.co.nz today.

Apply now to avoid missing out on this role that may close early due to high application numbers!